Return
Exchange and Return Policy
Last updated: March 4, 2026
At SET FOR , we value transparency and customer satisfaction.
The buyer has up to 30 (thirty) calendar days after receiving the product to request an exchange or return.
Applications submitted after this deadline will not be accepted.
2. Conditions for Return
For the return to be approved, the product must:
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Show no signs of use;
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To be in perfect condition;
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All tags must be attached to the pants , with no signs of removal.
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It must not contain any odors, stains, dirt, or any alteration that indicates use;
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Must be accompanied by the original packaging (when applicable).
If the product shows signs of use or does not meet the conditions above, the return may be refused and the item will be sent back to the customer.
3. How to Request a Return
The request must be made directly through the store's platform:
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Access your account on the website;
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Go to "My Orders" ;
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Select the desired order;
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Click on the “Request exchange or return” option;
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Follow the instructions provided on the platform.
After your request, our team will send you instructions for shipping the product.
4. Product Analysis
After the item is received at our distribution center, an analysis will be carried out within 5 business days to verify if the return conditions have been met.
5. Refund
If the return is approved:
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The refund will be processed according to the payment method used for the purchase.
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For payments made via credit card, the refund may appear on up to two subsequent billing statements, according to the card issuer's rules.
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For payments made via PIX or bank slip, the amount will be refunded to the bank account indicated by the customer.
The processing time for the refund is up to 10 business days after the return is approved.
6. Shipping Costs
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In case of manufacturing defects or shipping errors, the shipping costs will be the responsibility of the store.
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In cases of returns due to buyer's remorse or incorrect size/model selection, the shipping cost may be the customer's responsibility, as informed at the time of the request.
7. Defective Product
If the product has a manufacturing defect, the customer must immediately report it through the platform, attaching photos that prove the problem.
8. Customer Service
If you need more information, please contact us:
📱 WhatsApp: (62) 9 9682-3245
Business hours: [insert business hours]
9. Final Considerations
We reserve the right to update this policy at any time, aiming to improve service and comply with legal regulations and Google Shopping guidelines.